Be Decent to People Who Work in Customer Service

I have worked in customer service jobs since I was 18. And yes, it has taken a toll on my mental health. Why? Because way too many people still think “The customer is always right.”

This is false. Hard stop. Thinking you are right and being right are two very different things.

When you have had someone grab you by the throat (and not in the fun way) over a rebate, you start to question humanity a little. Yes, this actually happened to me. The rebate form clearly said “Send primary proof of purchase.” He sent secondary. His reaction was violence. If I was not an empath, he would have been on the floor, but I always lead with empathy. Sometimes to a fault.

Leading with kindness not only makes you a better human, it makes you a happier person in most cases. Dragging people down does nothing for you, but lifting someone up can change their entire day.

So here is my point: Be nice to customer service workers. Period. I am not asking for over the top, Disney princess nice. Just decent. Why bring someone down? Where is the pride in that?

Do not be the person who fucks around and finds out.

Thanks for reading.

Byyyyeeeeee!

© Dereck Pritchard, 2025. All Rights Reserved.